Byron House
1 Byron Road, Crosby, Liverpool, L23 8TH

0151 924 9824


Rating GOOD

We are regularly inspected by the Care Quality Commission (CQC) which rates our overall service as “Good”.

Click Here to see the full report

Care in the Community,

for the Community.

About Us

Care Connect is a family owned company based in Blundellsands.

Our aim is to provide a caring and secure service to help people to continue to live in their own homes and to maintain their independence, with carers drawn from our local community.

We understand that people looking for care at home for themselves or for a loved one have a very clear idea of what they need.

So we work with them to draw up an agreed care package to meet their specific requirements with as much choice and flexibility as possible. We recognise that help may be needed quickly in the first place and that over time the needs of a person may change.

In the delivery of the care we provide we value the extraordinary work of everyone in our team.   All our carers must have a caring nature. After that, we train, monitor, supervise and support them in carrying out their work, which is often demanding but at the same time very rewarding. We always aim to ensure the same carers are provided on a regular basis. In this way we hope to foster a mutually beneficial relationship between the carer and the person cared for, built on trust and respect.

We are a major provider in our area, caring for people through our contract with Sefton Social Services as well as independent referrals.

We are regularly inspected by the Care Quality Commission (CQC) which rates our overall service as “Good”.

We are members of the United Kingdom Home Care Association (UKHCA) which promotes and helps to provide high standards of care and provides representation with national and regional policy-makers and regulators.

Looking for Care

Are you looking for care for yourself or a loved one ?

Here are some of the ways we can help :

Start of the Day

Getting up, washing and dressing, personal hygiene, preparing breakfast

During the Day

Meals, domestic chores, shopping, personal hygiene, laundry.

End of the Day

Tea/supper, undressing, washing, personal hygiene, getting to bed.

How else can we help ?

  • Your medicines
  • Stoma care
  • Continence care
  • Catheter management
  • Nutrition and hydration including peg feeds
  • Mobility during the day – Are you or your loved one confined to a wheel chair?
  • Pressure relief
  • Through the night with someone to stay with you
  • Dementia care
  • Learning disability support
  • Recovery from illness – perhaps discharge from hospital
  • End of life care
  • Children and their families
  • Support with accessing community services and appointments

You may have other needs not on this list. Tell us what they are and we will do our best to meet them. Whatever your needs we will work with you to put together a package of care that is specific to you or your loved one.

We will always endeavour to provide continuity of care with the same regular carers coming in to your home so that you feel comfortable and at ease with them. You can be assured they have all been through a rigorous selection process and received all the training they need to do their job well.

Meet Our Team

“Having provided Care services to people in their own homes for many years, we understand the challenges people face when trying to put together a package of care for themselves or a loved one. We have the expertise and experience to help guide you through this process.”

We employ over 160 carers in our local community, here is a small sample of the people who may come into your home to care for you or your loved one, and their comments on the role they do.



Sandra has been with Care Connect for over 20 years.

She says what she loves most about her work is ” knowing I do a good job and that I have made a difference to someone’s life”.



Care Assistant

Julietta says “I love getting up in the morning and I am proud of what I do.

She used to be a carer in SE London for 15 years until her husband wanted to move back to Bootle. She loves Bootle and the people.



Care Assistant

Holly has a young family at home. She finds the flexible working hours she can do with Care Connect works well for her. She says we are “family friendly” and finds her job to be very rewarding with all the “lovely service users”



Care Assistant

Arnie used to be a milkman. He now has a round helping other people.

He says ” You have to care about people. This job makes you realise how lucky you are. They trust you 100% . It’s a good feeling to help and cheer them up and have a laugh.”



Care Supervisor

Whilst doing a check to see how everything was going with a care package, she was told by the service user ” Care Connect must have a garden of carers that they hand-pick because everyone is just so lovely”
Linda says ” a comment like this inspires me and is why I love my job”

Some of our Care Supervisors are office-based and play a role in organising the home visits and tailoring your package of care. They also provide points of contact for both our care users and our care staff.

Alison Harris

Alison Harris

Assessment and Reviewing Officer

Rebecca O'neill

Rebecca O’Neill

Care Coordinator
Jackie Harris

Jackie Harris

Assessment and Reviewing Officer
Emma Cousins

Emma Cousins

Care Coordinator

Nursing expertise is provided by our RGN

Alison Jeffrey

Alison Jeffrey

Registered Nurse

And our office administration by :









The whole team is led and supported by our Care Manager, Shirley



Registered Care Manager

Shirley is a great example to everyone.  She started as a carer and has progressed to this most important role within the company.
She says ‘having occupied several positions within the Company on my way to becoming Care Manager I believe has given me a greater ability to support the team.’

Richard is the Managing Director of the Company


Richard Harris

Managing Director

Richard took a degree in Business Administration and joined the company after graduating.  He sums up the philosophy of our Company when he says :

“from the carers to the managers you can see that we are a group of genuinely caring people who put the welfare of our service users at the centre of everything we do … it’s so rewarding to see the positive impact this has on people’s lives.”

Looking to Give Care ?

Career Opportunities at Care Connect

Join the Care Connect family for a fulfilling career giving support to those in need in our community.

Being a part of a caring team is one of the most rewarding things you can do to help others less fortunate than yourself.  When you join us at Care Connect we will give you all the training you need and support you until you feel confident to do the job on your own.  There will be opportunities for you to obtain nationally recognised qualifications to enable you to progress in a career in social or health care. Depending upon your role in the team we may be able to offer you flexible hours to accommodate your family commitments.

There are plenty of job opportunities for carers delivering care in the community if this should appeal to you. Give us a call or fill out an application form today.

We provide full training at our dedicated onsite facilities.

Here are the current positions for which you can apply :

Contact Us

For all enquiries :

Telephone : 0151 924 9824
Email :

or complete the web form below :

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